PAWTIGO HELP CENTRE
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Common questions
22 answers
How do I know my order was received?
After checkout, you will see an order confirmation page and receive a confirmation email at the address used for the purchase. Check the spam folder if it does not arrive. You can also view the order in My Account when it is linked to your customer account.
Can I change or cancel an order?
Contact support@pawtigopets.com as soon as possible with your order number. We will check whether fulfilment has started. Changes and cancellations cannot be guaranteed once processing or dispatch has begun.
Where can I find my order number?
Your order number appears on the confirmation page, in the confirmation email and in the Orders section of My Account. It is usually displayed with a number sign, for example #1404.
Which payment methods can I use?
The currently available payment methods are shown securely during checkout. Availability can depend on your device, browser, country and the payment methods enabled by our payment providers.
Is payment information secure?
Payments are processed by established payment providers over encrypted connections. Pawtigo Pets does not ask you to send complete card details by email or through the contact form.
Why was my payment declined?
A bank or payment provider may decline a payment for several reasons, including verification, card limits or incorrect billing details. Review the details, try another available method or contact the card issuer. A failed payment does not create a paid order.
How much does shipping cost?
The applicable shipping charge and final order total are displayed before payment. Some products or destinations may have different availability, and checkout will prevent completion when an item cannot be delivered to the selected address.
How long will delivery take?
Delivery timing varies by product, destination, carrier and fulfilment route. Use the estimate shown during checkout and the tracking updates sent after dispatch. Carrier delays can occasionally affect the final date.
Do all products ship worldwide?
No. Availability depends on the warehouse, carrier and destination supported for a specific product. Product and cart notices identify known restrictions, and checkout validates the delivery address before the order can be paid.
How do I track my delivery?
Open Track Order and enter the order number and the email used at checkout. When a carrier link is available, you can open it for detailed shipment events.
How do I request a return?
Review the Returns & Refund Policy, then contact support with your order number, the item concerned and the reason for the request. Wait for instructions before sending anything.
What if an item arrives damaged or incorrect?
Contact us promptly at support@pawtigopets.com. Include the order number and clear photographs of the item, shipping label and packaging so the issue can be assessed efficiently.
When will an approved refund appear?
After a refund is issued, the bank or payment provider may need additional processing time before it appears on the original payment method. The exact timing is controlled by that provider.
How do I choose the correct size?
Use the measurements and size information on the product page rather than relying only on breed or weight. Measure your pet as instructed and contact support before ordering if two options appear equally suitable.
Why do product colours look slightly different?
Screen settings, lighting and manufacturing batches can affect how colour appears. Product images are intended to represent the item, but small colour differences may occur.
Are product instructions and care details available?
Check the product description, variation information and delivery or support sections on the product page. Keep any manufacturer instructions supplied with the item.
Do I need an account to place an order?
No. Guest checkout is available. You can also create an optional account during checkout to keep orders, addresses and account details together.
What can I do in My Account?
You can review orders, open tracking, manage addresses and payment methods, edit account details and reset your password. Access is protected by your login credentials.
How do I reset my password?
Open Lost password, enter the email or username associated with the account and follow the secure reset link sent by WordPress.
Where can I find Pawtigo pet care guidance?
Visit Pawtigo Guides to search our knowledge library or browse health, nutrition and behaviour areas. The Blog remains the chronological home for new editorial publications.
Does Pawtigo content replace veterinary advice?
No. Our articles provide general educational guidance and cannot diagnose or treat an individual animal. Contact a veterinarian for sudden changes, pain, breathing difficulty, poisoning concerns or other urgent symptoms.
How are guides organised?
Each guide is classified by subject when published. A guide may appear in more than one area, such as hydration appearing under both health and nutrition, while retaining one canonical URL.