Privacy Policy

Last updated: 29 July 2026

This Privacy Policy explains how Pawtigo Pets collects, uses and protects personal information when you visit pawtigopets.com, create an account, contact us or place an order.

1. Who is responsible for your information

Pawtigo Pets is the trading name used by the operator of this website and is the controller of personal information processed through the store. Privacy and data protection enquiries can be sent to support@pawtigopets.com or submitted through our Contact page.

2. Information we collect

We may collect your name, billing and delivery addresses, email address, telephone number, account credentials, order details, customer-service messages, payment status, device information, IP address, cookie preferences and information about how you use the website.

Payment card details are processed by our payment providers. Pawtigo Pets does not store complete card numbers or security codes.

3. Why we use personal information

• To process payments, orders, delivery, returns and refunds.
• To create and administer optional customer accounts.
• To provide order tracking and customer support.
• To prevent fraud, protect the store and comply with legal obligations.
• To improve the website and measure performance where you have consented.
• To send marketing communications only where permitted; you can unsubscribe at any time.

4. Legal bases

Depending on the activity, we process information because it is necessary to perform a contract with you, comply with a legal obligation, pursue legitimate interests such as fraud prevention and service improvement, or because you have provided consent.

5. Service providers and international transfers

We share only the information necessary with providers that support hosting, ecommerce, payments, email, fulfilment and delivery. These may include Hostinger, WordPress, WooCommerce, Stripe and its payment infrastructure, CJ Dropshipping, delivery carriers and customer communication services.

Some providers may process information outside your country. Where required, appropriate contractual or legal safeguards are used for international transfers.

6. How long we keep information

Order and transaction records are retained for the period required by tax, accounting, consumer-protection and fraud-prevention obligations. Account and support information is retained only for as long as reasonably necessary for the purposes described above.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, request portability, withdraw consent and complain to a data-protection authority. Email support@pawtigopets.com to exercise a right. We may need to verify your identity before responding.

8. Cookies

We use necessary cookies to operate the shop and optional cookies only with the choices described in our Cookie Policy. You can change your selection at any time using “Cookie settings” in the footer.

9. Security and children

We use reasonable technical and organisational measures to protect personal information. Our store is intended for adults and is not directed at children.

10. Changes and contact

We may update this policy when our services or legal obligations change. The current version is always published on this page. For privacy questions, email support@pawtigopets.com or use our Contact page.