Shipping Policy

Last updated: 30 July 2026

This Shipping Policy explains how orders placed through Pawtigo Pets are processed, delivered and tracked. It should be read together with our Terms & Legal Notice.

1. Where we deliver

Available destinations are determined by the delivery options shown at checkout. Enter your complete delivery address to confirm whether we can ship the selected products to your location. If no delivery option appears, contact support@pawtigopets.com before placing an order.

2. Delivery charges

Any applicable delivery charge is calculated and displayed before you place the order. The checkout total is the amount payable for the products, taxes and delivery options shown. We do not add an undisclosed delivery charge after checkout.

3. Order processing

Processing begins after payment has been authorised and the order has passed any required fraud or address checks. Processing means preparing and transferring the order for fulfilment; it is separate from carrier transit time.

Availability, destination, weekends, public holidays and supplier checks can affect processing. If we cannot fulfil an order, we will contact you and cancel or refund the affected item as appropriate.

4. Delivery estimates

Any delivery window displayed at checkout, in an order message or by a carrier is an estimate rather than a guaranteed arrival date unless we expressly state otherwise. International fulfilment, customs processing, carrier disruption, severe weather, peak periods and address checks may cause delays outside our reasonable control.

If a delivery deadline is essential, contact us before ordering so we can confirm whether the available service is suitable.

5. Fulfilment partners and split deliveries

Products may be dispatched by specialist fulfilment partners, including CJ Dropshipping, and transported by third-party carriers. Items in the same order may be shipped in separate parcels, use different carriers and arrive on different dates. You will not be charged an additional delivery fee merely because we divide an order into multiple parcels.

6. Tracking

When tracking becomes available, it is linked to your order and may be sent by email. You can also use our Track Order page with your order number and checkout email. Tracking events are supplied by fulfilment partners and carriers; scans can take time to appear and do not always update in real time.

7. Delivery address

Review the recipient name, street, building or apartment details, postal code, city, region, country and telephone number before payment. Email us immediately if you notice an error. We will try to help, but an address cannot always be changed after fulfilment has started.

Customers may be responsible for reasonable costs caused by an incorrect or incomplete address where permitted by law. We will never reduce mandatory consumer protections.

8. Customs and import requirements

Cross-border orders may be reviewed by customs authorities. Taxes, duties and handling depend on the destination, the selected delivery method and applicable law. Amounts collected by Pawtigo Pets are shown at checkout. If a charge is not collected by us and may legally be payable on import, the destination authority or carrier may contact the recipient.

9. Delayed, missing or marked-delivered parcels

If tracking has not updated for an unusual period, the estimated window has passed, or a parcel is marked delivered but cannot be found, contact support@pawtigopets.com with your order number. Please also check the delivery address, safe places, household members, neighbours and any carrier notice.

We will review the tracking and, where appropriate, open an enquiry with the fulfilment partner or carrier. Your legal rights remain unaffected if goods do not arrive.

10. Damaged packaging or incorrect delivery

Keep the packaging and take clear photographs if a parcel or product arrives damaged, incomplete or incorrect. Contact us as soon as reasonably possible with the order number and evidence so we can assess the appropriate remedy.

11. Contact

For delivery questions, email support@pawtigopets.com or use our Contact page.